RESERVATIONS
You send us your reservations preferably by e-mail or fax and we send you back a written programme. Once you agree with the programme and rates, we send you a final programme and proforma invoice.

DEPOSIT & FINAL PAYMENT
Your reservations are guaranteed after we receive the payment as follows :
50% deposit once receiving the proforma invoice
Full payment 30 days prior to departure
100% payment is the reservation is made less than 30 days before arrival

AMENDMENTS BY YOU
We will make every effort to alter your arrangements but we can not guarantee this will be possible, especially in high season and with certain hotels. Amendments might occur additional charges which we will quote on supplement.

CANCELLATION BY YOU
More than 30 days before the services, we keep 300 MAD as handing fees.
30 to 15 days before the services : 25% of the total invoice
14 to 08 days before the services : 50% of the total invoice
08 to 02 days before the services : 75% of the total invoice
Less than 2 days before the services : 100% of the total invoice
In high season and with exclusive hotels and riads/guest houses, special conditions apply and we will inform you by written in advance.

CANCELLATION/AMENDMENTS BY US
We reserve the right to amend or cancel some or all services for safety reasons or for reasons beyond our control such as adverse weather conditions, industrial disputes, mechanical failures, maintenance, official events……. In these circumstances, we will offer a suitable equivalent alternative or will refund the monies corresponding to the cancelled services and will be under no further obligation or liability.
We reserve the right to cancel and invoice cancellation charges as detailed if payment is not received by the due date.

TRAVEL DOCUMENTS
You will receive a detailed programme by e-mail or fax with all necessary information.
The travel documents will be issued when full payment is received and will be delivered personally to you at your arrival in Morocco.

PASSPORTS - VISAS - DOCUMENTS
It is your responsibility to obtain a valid passport, visa and health certificate for Morocco or other countries visited with reservation from us. Please contact the adequate authorities and allow adequate time to obtain the necessary documents prior to departure. We accept no responsibility for any delay, loss or extra expense which may be incurred by you or any member of your party as a result of incorrect, lost or destroyed passports, visas, or other travel documents nor will any credit or refund be given by us. We will not be responsible if you miss flights, ferries, or other means of transportation as result of late check-ins.
We can handle group visas if you provide us by written 15 days prior to departure with the first names - last names - birth date - nationality - passport number - expiration date - address -

INSURANCE
Insurance is not included in our prices. We recommend that you purchase a comprehensive travel insurance package covering cancellation, curtailment, default and medical expenses at the time of booking.

RATES
The rates are given for indication and must be reconfirmed by writing as some suppliers might increase their rates or taxes might raise.

RESPONSABILITY
Overseas Travel Agency, 54, Bd Moulay Youssef - Bat A - 20000 Casablanca "the Operator" is responsible for making the arrangements for the services ordered and paid on due time by the client. The hotels, carriers and other suppliers are independent contractors. All certificates and other travel documents issued by the Operator are subject to the terms and conditions of the relevant suppliers and to the laws of the countries where the services are supplied. The clients agree that the Operator nor its agents or employees should be liable for any damage, loss, inconvenience or expense occasioned by any act or omission of any supplier providing tour services or of any other person or by any change in itinerary unless caused by the negligence of the Operator or its employees in its contractual duties. Under no circumstances is the Operator to be construed as a carrier under contract of safe carriage of the passenger or his or her baggage and belongings. No carrier shall have or incur any responsibility for accompanying passengers except as a common carrier.

CLAIMINGS
We encourage you to claim directly to the supplier if a problem arises (hotel, restaurant…) and to inform us by phone if you fell your claim has not been treated so we can intervene.
Written claims should be sent to us during the 15 days after the services and we will answer to you in less than 60 days. In case of lawsuits, only the Courts of Casablanca shall be competent.